World-Class Managed Cloud Services for Your Business in NYC

Cloud computing is a transformative trend in network technology, driving greater productivity and efficiency for over a decade. That doesn’t mean that businesses have realized the full potential of the cloud yet. Many companies still report ongoing difficulty and dissatisfaction with their cloud migration and management, often due to a lack of cloud expertise and resources.

Manhattan Tech Support is an innovative provider of managed cloud solutions, which means we put all the skills and expertise you need to build and maintain a customized cloud program within easy reach for a single flat-rate, monthly fee.

What is Cloud Computing? Cloud computing is a method of locating IT software and services in a remote data center, then accessing those services on demand across the Internet. By locating your applications in the cloud, your business saves the expense of buying and managing new hardware while enjoying greater stability, flexibility, and reliability.

Successful Cloud Migrations Start with Careful Analysis

More than 77% of all companies have some portion of their infrastructure in the cloud already. What’s driven this rapid adoption of the cloud is the promise of decreased IT capital expenditure, more efficient business processes, and better worker productivity.

Despite the many benefits, a high number of cloud migrations fail. In over ten years of service to New York businesses, we’ve noticed a few key mistakes that organizations make when trying to embrace the cloud.

Choosing the Wrong Cloud Services and Applications

Selecting the wrong applications to migrate to the cloud — or putting the right applications into the wrong cloud environment — both diminish the performance of your services, harm productivity and contribute to unexpected cost over-runs.

Lack of a Holistic Vision for Your Cloud Migration

Before you begin migrating services to the cloud, you need to have a vision for how your cloud services will integrate with your existing technology and processes. To ensure success, this vision must anticipate any potential problems, like compliance or security issues.

Failure to Optimize and Test

Cloud migrations are like any other IT project in …

ManhattanTechSupport.com Promotes Oliva and Stavdal to VP Roles

Jackie and AlexMannhattanTechSupport.com, one of New York’s top technology partners for small-to-midsized businesses (SMBs) and enterprises has promoted Jackie Oliva and Alex Stavdal effective immediately. Oliva, who served as Director of IT, is now Vice President of Operations. Stavdal is being promoted from Solutions Manager to Vice President of Strategy. The promotions acknowledge their outstanding contributions to the company’s success and growth. “Effective immediately, Jackie and Alex will jointly take on the primary responsibility of running the day-to-day operations of ManhattanTechSupport.com,” said Christian Ugolini, Partner at ManhattanTechSupport.com . “This is in keeping with our tradition of rewarding hard work, initiative, and results. We are confident these promotions will lead to the continued growth of ManhattanTechSupport.com as a world-class customer service organization that delivers best-in-class solutions.” The firm’s founding partners will continue to steer the ship and be actively involved in the strategic direction of the company.

Oliva’s previous role had involved working tirelessly to ensure that all teams at the company were positioned to deliver exceptional IT service consistently and methodically. Stavdal had been responsible for leading the Solutions department, which builds and implements rock-solid infrastructures that provide the technology backbone to the firm’s client base.

About ManhattanTechSupport.com

Recently honored as one of New York’s Best Places to Work by Crain’s New York Business, ManhattanTechSupport.com is a full-service, award-winning technology partner for SMBs and enterprises in New York City. They specialize in managed IT services among a host of other services. These include cutting-edge cybersecurity solutions, digital transformation services including custom software and business intelligence application development to help organizations increase productivity, stay safe from cyberattacks and foster growth through the efficient use of technology. The firm is distinguished in the industry for world-class customer service and 24/7 availability, offering clients the full breadth and depth of a sophisticated IT department for one flat monthly fee with no contracts ever.

For more information, visit ManhattanTechSupport.com

Press release here: click to read

The post ManhattanTechSupport.com Promotes Oliva and Stavdal to VP Roles appeared first on Manhattan Tech Support.

from Manhattan Tech Support …

ManhattanTechSupport.com Promotes Oliva and Stavdal to VP Roles

Jackie and AlexMannhattanTechSupport.com, one of New York’s top technology partners for small-to-midsized businesses (SMBs) and enterprises has promoted Jackie Oliva and Alex Stavdal effective immediately. Oliva, who served as Director of IT, is now Vice President of Operations. Stavdal is being promoted from Solutions Manager to Vice President of Strategy. The promotions acknowledge their outstanding contributions to the company’s success and growth. “Effective immediately, Jackie and Alex will jointly take on the primary responsibility of running the day-to-day operations of ManhattanTechSupport.com,” said Christian Ugolini, Partner at ManhattanTechSupport.com . “This is in keeping with our tradition of rewarding hard work, initiative, and results. We are confident these promotions will lead to the continued growth of ManhattanTechSupport.com as a world-class customer service organization that delivers best-in-class solutions.” The firm’s founding partners will continue to steer the ship and be actively involved in the strategic direction of the company.

Oliva’s previous role had involved working tirelessly to ensure that all teams at the company were positioned to deliver exceptional IT service consistently and methodically. Stavdal had been responsible for leading the Solutions department, which builds and implements rock-solid infrastructures that provide the technology backbone to the firm’s client base.

About ManhattanTechSupport.com

Recently honored as one of New York’s Best Places to Work by Crain’s New York Business, ManhattanTechSupport.com is a full-service, award-winning technology partner for SMBs and enterprises in New York City. They specialize in managed IT services among a host of other services. These include cutting-edge cybersecurity solutions, digital transformation services including custom software and business intelligence application development to help organizations increase productivity, stay safe from cyberattacks and foster growth through the efficient use of technology. The firm is distinguished in the industry for world-class customer service and 24/7 availability, offering clients the full breadth and depth of a sophisticated IT department for one flat monthly fee with no contracts ever.

For more information, visit ManhattanTechSupport.com

Press release here: click to read

The post ManhattanTechSupport.com Promotes Oliva and Stavdal to VP Roles appeared first on Manhattan Tech Support.

from Manhattan Tech Support …

ManhattanTechSupport.com Promotes Oliva and Stavdal to VP Roles

Jackie and AlexMannhattanTechSupport.com, one of New York’s top technology partners for small-to-midsized businesses (SMBs) and enterprises has promoted Jackie Oliva and Alex Stavdal effective immediately. Oliva, who served as Director of IT, is now Vice President of Operations. Stavdal is being promoted from Solutions Manager to Vice President of Strategy. The promotions acknowledge their outstanding contributions to the company’s success and growth. “Effective immediately, Jackie and Alex will jointly take on the primary responsibility of running the day-to-day operations of ManhattanTechSupport.com,” said Christian Ugolini, Partner at ManhattanTechSupport.com . “This is in keeping with our tradition of rewarding hard work, initiative, and results. We are confident these promotions will lead to the continued growth of ManhattanTechSupport.com as a world-class customer service organization that delivers best-in-class solutions.” The firm’s founding partners will continue to steer the ship and be actively involved in the strategic direction of the company.

Oliva’s previous role had involved working tirelessly to ensure that all teams at the company were positioned to deliver exceptional IT service consistently and methodically. Stavdal had been responsible for leading the Solutions department, which builds and implements rock-solid infrastructures that provide the technology backbone to the firm’s client base.

About ManhattanTechSupport.com

Recently honored as one of New York’s Best Places to Work by Crain’s New York Business, ManhattanTechSupport.com is a full-service, award-winning technology partner for SMBs and enterprises in New York City. They specialize in managed IT services among a host of other services. These include cutting-edge cybersecurity solutions, digital transformation services including custom software and business intelligence application development to help organizations increase productivity, stay safe from cyberattacks and foster growth through the efficient use of technology. The firm is distinguished in the industry for world-class customer service and 24/7 availability, offering clients the full breadth and depth of a sophisticated IT department for one flat monthly fee with no contracts ever.

For more information, visit ManhattanTechSupport.com

Press release here: click to read

The post ManhattanTechSupport.com Promotes Oliva and Stavdal to VP Roles appeared first on Manhattan Tech Support.

from Manhattan Tech Support …

How to Avoid Disaster – 6 Steps to Business Continuity

Business Continuity

Robert Burns was correct when he wrote, “The best-laid plans of mice and men often go awry.” As much as every business owner wants to (and should) plan for success, at the same time they should also understand their ability to continually thrive may very well depend on surviving an unexpected crisis. Businesses that proactively plan for unforeseen events will likely be able to meet the rare but really tough challenges, while those companies who only focus on day-to-day challenges will find it extremely difficult if not impossible, to thrive beyond a true disaster.

What If?

A positive thing about considering “what if”, is that brainstorming about the worst that can happen provides immense value in helping business owners prepare beforehand to meet a potential challenge. If you are a business owner, consider how prepared your company will be if ever faced with one of these unexpected crises:

Physical Damage – What if a natural disaster occurs such as a flood, fire, or an extensive power outage that results in physical damage to company building(s), equipment, inventory, etc.? Is your business prepared if such an event occurs?

A Lost Resource – Vital resources are not always physical. Sometimes a business might rely very heavily on a supplier or a key employee that makes a valuable contribution to the company. If one of your suppliers goes bankrupt or a valued employee decides to leave, is your company prepared for that?

Crime – Depending upon the type of business, a company could become a crime victim through theft of a physical asset, a virtual loss of data, or theft of intellectual property. Do you have a plan in place if your delivery truck is stolen or a hacker is holding your data for ransom?

Data Loss – Data loss can occur in a variety of ways. Online data thieves and hackers are always looking for companies to exploit. Poorly trained employees may make an error that results in a significant loss of data, or perhaps a disgruntled employee sabotages the company before …

5 Reasons to Outsource Your IT Support

IT Support
IT Support

5 Reasons to Outsource Your IT Support

The decision of whether or not to outsource your IT services can be a weighty one. On the one hand, an in-house IT team allows for close supervision, and often a deeper level of familiarity with internal networks. On the other hand, an outsourced IT provider can offer several advantages that in-house solutions simply can’t touch.

The following information discusses 5 key reasons why outsourced IT support may make a lot of sense for your company.

1. The Right Balance Between Cost and Efficiency

Any IT department worth its salt must quickly respond to and resolve key issues that arise. An in-house IT team that is understaffed and overloaded with incident tickets may struggle to keep up with the constant demands placed upon it. At the other end of the spectrum, an internal IT department may be draining cash flow away from more important assets without truly justifying the expense.

An outsourced solution can help you to find the perfect balance between labor costs and speed of resolution. This is especially true when it comes to small businesses that may not have the resources to maintain a dedicated IT team.

2. Exceptional Scalability

Your business’ IT needs may fluctuate throughout the year. Perhaps you’ll experience rapid growth, which comes with an increased reliance on IT manpower to keep your business operations running smoothly. Then again, at certain times of the year, you may not require a lot of assistance.

In either situation, managed IT services from a 3rd party provider offer a highly scalable solution. Your IT vendor can easily adapt to your current circumstances, and you won’t have to worry about juggling factors like payroll and scheduling for internal employees. Even better, if your company already has a dedicated IT team in-house, you still have the option to supplement your department with some outsourced support for busy times of the year.

3. Maximum Cost-Effectiveness

The ultimate goal for any business is to keep costs low, and profits high. Managed IT …

How We Help International Companies Doing Business in NYC Eliminate Technology Concerns

Running a U.S. branch office can be a major challenge for international companies, especially when it comes to ensuring that the office’s IT infrastructure is functioning properly. The computer systems at your NYC branch office need to be properly configured, supported, securely connected with your headquarters, and kept safe from hackers – and that’s often just the start.

World-Class IT Support Across Time Zones

Manhattan Tech Support has a help desk team and engineering staff that possesses a deep understanding of the unique challenges overseas businesses face while operating in the U.S. For over twenty years, we’ve used that expertise to help businesses internationally – especially from the UK and mainland Europe – discover reliable IT in NYC. Here’s how we’ve done it.

World-Class Managed IT Service Solutions for Global Businesses

We customize our managed IT solutions to meet the needs of each international client. As part of our custom-tailored plan for your business, our services always include providing businesses with proactive network management, unlimited on-site and off-site support, and access to our 24/7 IT help desk for a flat monthly fee.

Premier IT Help Desk Support in New York City

Our customers love our affable technologists. See for yourself here. International companies and organizations believe in our expertise to provide reliable, friendly, 24-hour/7-day-a-week remediation of all their technical support issues.

Here are some of the hallmarks of our exceptional help desk service.

  • No Phone Menus or Waiting
    Human answers every call, and if they are unable to address your issue then and there, they will escalate it immediately to someone who can.
  • Top Industry Certifications
    The help desk technicians at Manhattan Tech Support hold certifications from CompTIA, Microsoft, CISCO, or other leading organizations.
  • Friendly, Intelligent Technicians
    Our skilled technicians are trained to respond to the unique needs of each client, and that includes an understanding of international technical standards and practices.

Monthly Flat-Rate Pricing for Your Custom Network Support

Our monthly flat-fee packages (all of which are tailor-made for your business’ success) provide unlimited on-site and remote support, access to our beloved help desk, strategic …

What a Great Year! A Review of 2019 and Preview of 2020

2019 was a banner year for Manhattan Tech Support. So much happened in just 12 months, it’s almost hard to keep track of it all. Our team recently sat down to catalog all the great things that inspired us last year and pick out some of the accomplishments that we think will most impact our clients.

We Achieved Outstanding, Sustained Growth Throughout 2019

Manhattan Tech Support nearly doubled in size this year, bringing on a variety of new clients from a wide range of industries. In doubling our client base, we went on a relentless hunt for world-class talent as well and hired extensively across all departments. In fact, we almost outgrew our office space!

Not only did we manage strong growth, but we also did so while ensuring a very high level of service. We addressed tens of thousands of support tickets and achieved an overall customer satisfaction (CSAT) score of 96.7.

Customer Satisfaction CSAT SCORE

The Launch of Our New Website

Unlike our offices here next to Bryant Park, the Internet offers unlimited room for expansion.  We took advantage of that opportunity and created a new, first-class presence on the Internet by launching a newly redesigned website early this year.

Our new home on the web not only allows us to better communicate the spirit of Manhattan Tech Support, including our enthusiastic commitment to customer satisfaction, it also gives us a more effective platform to offer educational content to our clients.

  • We publish in-depth blog posts twice a month to educate readers on current technology issues, tips, and tricks, how-to guides, FAQs and more.
  • We design fun and informative infographics that explain complex technology and cybersecurity-related topics in an easy-to-digest format so you can retain more with concise information.
  • We research and write extensive eBooks and white papers to address industry pain points, identify trends and elaborate on sophisticated technical concepts

Continue to visit Manhattan Tech Support’s website throughout 2020 for new and useful content on all topics related to IT and network technology. You can also sign up for our newsletter

Frequently Asked Questions (FAQs) About Managed IT Services

The managed service model is a new way of delivering IT expertise and support. Because it’s so new, we often encounter businesses that don’t fully understand what a managed IT service provider (MSP) is or what it can do for them. To help promote a better understanding of what we do for our clients, we wrote this comprehensive FAQ. Enjoy!

BlogCreativeDec_Cover_Managed IT FAQs

 

1. What does managed IT services mean?

Managed IT services is when a third party proactively monitors and maintains a company’s IT infrastructure for a flat monthly fee, ensuring worry-free operations and eliminating the uncertainties of hourly IT consulting services. The model is based on the idea that a stable network provides companies with the greatest returns while increasing profitability for the provider — aligning client and vendor objectives.

 

2. What are the benefits of managed IT services?

Managed IT services stabilize your technology, helping you increase productivity and control costs. By providing dependable 24/7 support and full access to a team of senior IT specialists, a reputable managed IT service firm provides your businesses with worry-free network technology that helps you better focus on your core competencies.

 

3. What do managed service providers do?

Managed IT service providers give you everything you need to approach IT with confidence. This includes the full range of technology services, from proactive network support and software or OS updates to cybersecurity service, disaster recovery planning, cloud management, and more. In addition, a quality MSP will regularly meet with your decision-makers to help you strategically plan your IT to help achieve your business goals.

 

4. How does a managed service provider work?

MSPs blend on-site and remote support in a single solution. This begins with an analysis and on-boarding process to solve any chronic problems. After this work is finished, the MSP will start to proactively maintain your network infrastructure and systems using remote monitoring and maintenance tools. They’ll also provide help desk service to handle daily IT support issues.

 

5. How much do managed IT services cost?

Most …

National tech industry association supports CUSMA agreement

(OTTAWA, ON) – December 16, 2019 – The Information Technology Association of Canada (ITAC), has issued a statement regarding the Canada-US-Mexico (CUSMA) negotiations:  The conclusion of these historical negotiations provides much needed stability and predictable rules for all companies that use digital technologies in North America.   North America continues to be Canada’s most important economic partner, and today’s agreement is a crucial one for the ongoing success and growth of Canadian business. We look forward to continued engagement with the Government of Canada on trade issues that will both directly and indirectly impact the Canadian tech sector.”

Given how much has changed in the field of technology from the original agreement, ITAC called on the three governments to negotiate an updated North American Free Trade Agreement (NAFTA) that would modernize important elements including the digital trade chapter. This new agreement will help create an ecosystem that all three country’s tech sectors can participate in, setting them up to prosper, and as destinations for global investment.

According to ITAC President and CEO Angela Mondou, “It was crucial for Canada, the US and Mexico to conclude these negotiations in a manner that helps maintain a stable and structured investment community for our region. The digital trade provisions outlined in the agreement support Canadian digital service companies; and will lead a massive, innovative growth sector that helps drive the economy and supports individuals and businesses alike.”

On behalf of Canada’s tech sector, ITAC would specifically like to thank and congratulate Deputy Prime Minister Chrystia Freeland and Canada’s team of trade negotiators who have pushed hard for Canada’s interests during these lengthy and sensitive negotiations.

“NAFTA is vital to industry’s success, and Canada’s ability to reach new customers, markets and investors,” added Mondou. “This trilateral North American agreement will benefit our industry and our citizens for generations.”

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About Information Technology Association of Canada (ITAC)

As Canada’s national ICT business association, the Information Technology Association of Canada (ITAC) champions the development of a robust and sustainable digital economy in Canada. A vital connection between …