Tag: Manhattan Tech Support

The Manhattan Tech Support Guide to Microsoft Office 365 – Part 2

While there are now over 155 million individuals using the latest version of Microsoft Office 365, there are many others that are unsure about the true benefits that the software provides, or even exactly how cloud computing can help their company arrive at a new level of productivity.

In the first blog post in this two-part series, we explored how the cloud has supercharged Microsoft’s well-known office applications – Word, Excel, and PowerPoint. But those are just one part of what makes Office 365 so revolutionary.

To truly grasp the complete advantages of Office 365, let’s dig a bit deeper into the concept of cloud computing and see how it can fundamentally improve the way your company collaborates and works.

microsoft office 365 blog july 2019 image 1

Microsoft SharePoint and OneDrive Are Foundations for Cloud Success

Placing your data and files in the cloud allows them to move between systems and people with unprecedented ease. It isn’t just about one person sharing a file as they would do with an email attachment, it’s about orchestrating your technology to provide up-to-date data to every person and application in your organization, enabling robust real-time collaboration.

Sharing data in the cloud is so important that Microsoft has developed two separate applications for the task, Microsoft SharePoint and Microsoft OneDrive. Though these applications may appear similar on one level, and share a common foundation, they are built with two different purposes in mind.

OneDrive – Cloud File Sharing for Individuals and Small Teams

OneDrive was designed to meet the cloud storage needs of small business and teams. While a user can grant share permissions to others as needed, by default access is maintained by just the primary user. Although rather limited in its ability to provide comprehensive cloud productivity to your whole organization, OneDrive is an excellent place for small businesses to begin their journey to the cloud.

Here are some of the features that users often tell us they like about OneDrive:

  • Sync data between devices and the cloud with ease
  • Store data on Microsoft servers where it’s safe

How to Create an Optimal Data Storage Infrastructure

Technologies like the Internet of Things (IoT), mobile technology, data analytics, and others are creating a radical increase in business data volumes. Some studies, like this one from IDG, show the volume of recorded data increasing as much as 30% to 40% per year.

Most businesses inevitably face the question — where and how is the best way to store all this data? First, you should get a handle on your business needs. How does your business currently use its data? Are there ways that you feel it could extract greater value from its data in the future?

data storage blog post july 2019 image 1

The truth is that there’s no “one-size-fits-all” approach to storing data, and as such, the experts at Manhattan Tech Support take a vendor-agnostic approach to the specific needs of each individual client. We start with a thorough analysis of your company data, files, and applications, then develop a solution for your business that’s specifically tailored to its needs.

To provide some clarity on our process, let’s first look at the most popular data storage technologies, and how they contribute to a successful overall storage strategy.

Traditional On-Premise Data Storage

Buying storage appliances, installing them in your server room, and then having your IT staff maintain them has been the standard way to store company data for decades. Despite the increased focus on the cloud as the preferred storage platform for business, there are many scenarios where on-premise storage is still the smartest solution.

The advantages of on-site data storage

  • Providing Maximum Security
    On-premise storage excels in applications that demand maximum data security and assurance. By minimizing 3rd party access to sensitive customer information, financial data, intellectual property, and more, on-premise storage provides a level of physical security and control that cloud computing cannot.
  • Better Handling of Large Files and Data
    Industries such as media, entertainment, and scientific research can produce files that are gigabytes – or even terabytes – in size. Transferring these files to the cloud wastes valuable time — oftentimes hours for a single file — meaning they’re

INFOGRAPHIC – All You Need to Know About VoIP – The New Age of Telephony

MSP Infographic VoIP Manhattan Tech Support


All You Need to Know About VoIP – The New Age of Telephony
By Manhattan Tech Support

The traditional landline telephone system is being quickly replaced by Voice over Internet Protocol (VoIP) telephony. But what exactly is VoIP, and what can it do for your business?

VoIP is a technology that sends telephone calls over the same Internet connection your business uses to send email and web traffic. In recent years, VoIP has been experiencing explosive growth.

Analysts predict there were 1 billion VoIP users in 2018.[i]

The total size of the VoIP market will reach $99 billion in 2025.[ii]

VoIP, the “New Technology” With a 30 Year History

VoIP has not been in widespread use for very long. However, it’s been steadily growing in popularity since it was first commercialized in the early 90s. Here’s a brief summary of how VoIP came to be a viable alternative to the traditional telephone.

  • 1991: John Walker and Brian Wiles write a compression scheme that reduces the bandwidth needed to transmit voice data from 64 Kb/s to 32 Kb/s. They release the program to the public domain under the name NetFone.
  • 1995: VocalTec patents a VoIP transceiver, the first company to market a commercial VoIP product.
  • 1998: Windows 98 provides a stronger foundation for VoIP service, allowing for easy conversion between digital and analog signals. This allows VoIP calls to travel across Public Switched Telephone Networks (PSTNs). Still, VoIP calls account for less than 1% of all voice calls.
  • 2003: Niklas Zennstrom and Janus Friis found Skyper, later shortened to Skype. The service charges for calls to the PTSN and is the first commercial VoIP service to popularize video calling.
  • 2004: Vonage appears on shelves in Circuit City, and soon has 2 million users.
  • 2005: Calypso Wireless markets the first mobile phone with WIFI connectivity, allowing VoIP calling and real-time video conferencing.
  • 2012: Hosted VoIP services grow 17% over the year before, and Session Internet Protocol (SIP) trunking, a protocol for provisioning VoIP services, makes massive inroads, growing 83%

ManhattanTechSupport.com LLC Ranked Among World’s Most Elite 501 Managed Service Providers

msp501-winner-mts-home-awardManhattanTechSupport.com LLC has been named as one of the world’s premier managed service providers on the prestigious 12th-annual Channel Futures MSP 501 rankings.

Every year, MSPs worldwide complete an extensive survey and application to report their product offerings, growth rates, annual total and recurring revenues, pricing structures, revenue mix, and more. MSPs were ranked according to a unique methodology that weights revenue figures according to how well the applicant’s business strategy anticipates trends in the fast-evolving channel ecosystem.

Channel Futures is pleased to name ManhattanTechSupport.com LLC to the 2019 MSP 501.

“We are truly honored and excited to be ranked on the global 2019 MSP 501 list,” said Joseph Rabinowitz, Co-Founder, and CTO of ManhattanTechSupport.com. “We have the most passionate staff in the industry constantly focused on delivering the best service and driving value to our clients. Our innovative industry-leading managed IT, security, software development, and cloud services have resulted in explosive growth. It is humbling to be listed among so many of the greatest companies in the industry. I would like to thank our awesome customers for placing their trust with us and helping us achieve this milestone.”

In the 12 years since its inception, the MSP 501 has evolved from a competitive ranking list into a vibrant group of service providers, vendors, distributors, consultants and industry analysts working together to define the growing managed service opportunity.

“The 2019 MSP 501 winners are the most elite, innovative and strategic IT service providers on the planet, and they stand as a model of excellence in the industry,” says Kris Blackmon, Content Director of Channel Partners and Channel Futures and lead of the MSP 501 program. “As the MSP 501 Community grows, leagues of managed service providers learn from the successes of these winning companies, gaining insight into the best practices, strategies, and technologies that elevate an MSP to the level of the 501 winners. Our heartfelt congratulations to the 2019 winners and gratitude to the thousands of MSPs that have contributed to the continuing growth and success of …

INFOGRAPHIC – Cloud Computing: Answers to Your Why, How & What + Bonus Tips for SMBs

MSP Infographic 20JUNE'19 (Cloud Computing)


Cloud Computing in 2019: Answers to Your Why, How & What + Bonus Tips for SMBs

By now you’re probably familiar with the term cloud computing, as it’s been regularly featured in the technology media for over a decade. However, many businesses still aren’t sure exactly what the cloud is or how much it can help them.

The cloud is a method of locating IT software and services in a remote data center and then accessing them across the Internet. By outsourcing the maintenance of your technology infrastructure to a third party, your business saves the expense of buying and managing its own IT hardware while enjoying greater stability and reliability.

Those benefits have led to strong, sustained enthusiasm for cloud computing, with 77% of companies now hosting a portion of their IT infrastructure in the cloud[i]. Despite that interest, many businesses still aren’t clear on the full potential of the cloud.


There Are Many Types of Cloud Computing

Cloud computing comes in several different forms, each with their own optimal use cases. Here are some terms you may have heard, and the differences between them.

  • Public
    Services the public can access through a commercial service provider.
  • Private
    A secure and sophisticated cloud solution hosted on-premise or on third-party data centers that are dedicated solely to your organization.
  • Hybrid
    A customized mix of on-premise and public cloud resources that are configured to your needs.
  • Software as a Service (SaaS)
    Software for end-users that resides in a public cloud and is accessed over the Internet.
  • Platform-as-a-Service (PaaS)
    A software environment that can be rented on a flexible basis – often for software development, and deployment of applications without having to worry about typical hardware or software maintenance.
  • Infrastructure as a Service (IaaS)
    Virtualized compute and storage resources that are accessed via the Internet, saving infrastructure costs.

What Can Cloud Do for My Organization?

Cloud computing is popular for enabling a new level of productivity and reliability. Here are the most common reasons companies look toward the cloud.…

How Can Managed IT Services Benefit Real Estate Companies?

Real estate companies are embracing technology to work more effectively, just like many other small and midsized businesses, but many lack the tools to effectively manage their IT infrastructure. This shortcoming can manifest as downtime, poor employee communications, inefficient business processes, or lackluster cybersecurity. If left unaddressed, these problems can have a major impact on the financial health of the company.

mts blog msp for real estate benefits june 2019 image 1

Achieving truly great technology is even more complex. A new set of tools, collectively called property technology or “PropTech,” is now coming to the forefront, driven by larger trends like cloud computing and enterprise mobility. These new tools offer real estate companies an opportunity to improve every aspect of their operations, while also providing a richer experience to their tenants and other stakeholders.

Embracing these technologies requires a level of expertise and commitment that most real estate and property management companies can’t manage on their own. That’s why many companies are looking to professional technology partners, like managed IT services providers (MSPs), to help them stay ahead of these important changes.

MSPs Provide a Foundation for Uptime and Reliability

The primary job of a managed IT service provider is to help ensure a high level of IT services and support that increase network reliability and performance. By combining a set of specialized tools and skills for the monitoring, maintenance, and security of your IT infrastructure, MSPs bring predictability to your network technology, enabling you to better focus on serving your tenants and partners.

  • Proactive technology maintenance
    The fundamental difference between an MSP and what’s known as a “break/fix” service firm is proactivity. A reliable MSP will be vigilant about updating your software and maintaining your network infrastructure to prevent problems from occurring. They should also provide 24/7 help desk support so that any new technology problems that do arise are addressed quickly and efficiently.
  • IT services for a fixed monthly fee
    MSPs provide predictable, flat-rate pricing that helps businesses plan and stick to a clear IT budget. This is in stark contrast to break-fix service providers that thrive

The Manhattan Tech Support Guide to Microsoft Office 365 – Part 1

There are major changes taking place in the business world, as companies strive to control costs and increase productivity with new technologies, while also making the most of an increasingly mobile workforce.


Microsoft Office 365 is a very rare tool that helps businesses accomplish all three of these goals. The latest iteration of the popular Microsoft Office productivity suite, Office 365 has been re-designed from the ground up to help businesses take advantage of the latest developments in cloud computing, adopt more collaborative work arrangements, and streamline their IT budgets.

With over 155 million users globally, including 91% of the Fortune 100, Office 365 is now the world’s most popular productivity suite. Despite its widespread popularity, we find that many businesses still don’t understand the many ways it can help them work faster and more effectively.

Microsoft Office 365 Positions Businesses for Optimal Cloud Productivity

Microsoft Office 365 has been built comprehensively to help make the power of the cloud more accessible. What is the cloud? It’s a way of storing applications and data in remote data centers — in this case, Microsoft’s own professionally-maintained data centers — where they’re easily accessible from computers, laptops, and mobile devices.

Whether you’re a small company or a large one with hundreds of employees, Microsoft Office 365 provides a range of concrete advantages over on-premise versions, like Office 2019. This includes easy integration with other cloud services, low maintenance requirements, ease of installation, and more.

Flexibility and Scalability

Office 365 is a software-as-a-service (SaaS) product, which means that you purchase the software on a subscription basis based on the number of employees in your organization. Eliminating the up-front cost associated with traditional software licenses helps you control capital expenditures, while also helping to ensure that you don’t pay for unnecessary software.

Faster and More Robust Collaboration

Microsoft built Office 365 to facilitate collaboration. Microsoft Teams is an application within Office 365, which includes tools for business messaging, VoIP calling, video meetings, and instant file sharing. But that’s just the start. The …

4 Ways Your Business Can Prepare for the Next Phishing Attack

Phishing is a type of cyberattack in which criminals disguise themselves as reputable businesses or trusted individuals to obtain valuable information, like your network credentials, passwords, or financial information.

As of 2019, phishing is one of the most popular types of cybercrimes in the United States. Despite increased awareness about the dangers of phishing, the variety and success rate of phishing attacks have continued to increase in the States, which now accounts for 86% of all phishing attacks globally.

Phishing attacks aren’t just on the rise; they’re harder to defend against. Phishing causes more than four times the damage that viruses and ransomware cause. All it takes is one fraudulent email to fool one of your employees, and the damage is done. So, what are the best ways to stop a phishing attack? The first step is to understand what makes the threat so dangerous.

phishing blog image may 2019

The Changing Face of Phishing

In the past, fraudsters relied on “spray and pray” approaches to phishing. This method uses emails with minimal personalization and very generic, templated emails. The idea was that one recipient among the thousands of emails would be gullible enough to click on the dangerous link.

Today, the phishing landscape is much more diverse and sophisticated – often customized to target your organization or employees. This has helped keep the efficacy rate of phishing attacks high — despite the proliferation of new and advanced cybersecurity tools — and made mitigating phishing attacks a priority for the majority of cybersecurity decision makers. Here are the new phishing-style attacks you’re likely to see in 2019.

Spear Phishing

Spear phishing is one of the more targeted forms of phishing techniques in which the attacker has gathered some information about you, usually from social media channels or the world wide web. Using information about a recent purchase, business trips or life event, the hacker will then craft a convincing email that asks you to help them with something related to that event, such as refunds, claims of outstanding balances and so on.…

ManhattanTechSupport.com LLC Recognized for Excellence in Managed IT Services

CRN MSP 500 PR Image Blog Post

New York, NY, March 5, 2019 ManhattanTechSupport.com LLC, the leading IT support and services company in New York City, announced today that CRN®, a brand of The Channel Company, has named ManhattanTechSupport.com LLC to its 2019 Managed Service Provider (MSP) 500 list in the Pioneer 250 category. This annual list recognizes North American solution providers with innovative approaches to managed services. These services help customers improve operational efficiencies, maximize return on IT investments, and continuously help them navigate the complexities of IT solutions.


Managed service providers are integral to the success of businesses everywhere. They empower companies to implement and operate complex technologies while staying within their budgets and keeping the focus on their core business. CRN’s MSP 500 list identifies the most groundbreaking managed service organizations with advanced solutions that have endless potential for growth.


This annual list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premises and off-premises services; and the Managed Security 100, recognizing MSPs focused primarily on off-premises, cloud-based security services.


ManhattanTechSupport.com (www.manhattantechsupport.com) has once again proven to be a leader among NYC MSPs. In a market saturated with tech support companies focused on undercutting each other’s prices just to land a new client, they have proven that the true value of an IT partner lies within exceptional quality of service, subject matter expertise, and overall client-partner relationships – not on price alone.


“Capable MSPs enable companies to take their cloud computing to the next level, streamline spending, effectively allocate limited resources and navigate the vast field of available technologies,” said Bob Skelley, CEO of The Channel Company. “The companies on CRN’s 2019 MSP 500 list stand out for their innovative services, excellence in adapting to customers’ changing needs and demonstrated ability to help businesses get the most out of their IT investments.”


“By …

Manhattan Tech Support Launches its Brand New Website


Welcome to our new home on the web! The Manhattan Tech Support team has put a lot of time and thought into improving our online presence, and we are thrilled to go live with our new website. We sincerely hope it reflects our passion for helping NYC businesses flourish through technology.

Why the new website? There are a few reasons.

First, it’s more organized, and it better reflects our value today as a full-service technology partner. Our reach goes well beyond that of just the typical MSP. We have experts on staff that can help you leverage technology to streamline processes, achieve regulatory compliance, make better decisions through business intelligence reporting and analytics, and much more.

Second, it’s more useful to our partners and friends in the NYC business community. Our site will constantly be evolving with new, useful technology-related information – written by our team of experts – including blog articles, white papers, and other technology news to keep our subscribers knowledgeable of the latest happenings in this space. The new website provides this content in a much more attractive, interactive resource that people will look forward to visiting regularly.

Last, we wanted a website that better reflects our experience providing world-class IT services to businesses in New York City. In a market saturated with companies in just about every professional services field, there are those whose attention to detail and understanding of the ever-changing landscape helps them to shine brighter than the others. We feel this new website certainly hits the mark.

Our website may have changed, but our dedication to excellence in technology services remains the same. Businesses that have relied on our technical skills can expect the same outstanding, flat-rate technology service they’ve always been receiving.

That’s because…

We’re Passionate About Being a Truly World-Class IT Partner

Manhattan Tech Support has developed a reputation for outstanding managed IT services and help desk support. Today, we’re considered one of the elite technology partners in NYC – having been featured consistently in CRN’s MSP 500 list in